FAQs

Frequently Asked Questions

Got questions? We've got answers! If you can't find what you're looking for, feel free to reach out via our Contact Us page.

Orders & Payments

How do I place an order?

Simply browse our store, add your favourite items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, UPI, net banking, and other options available at checkout.

Can I modify my order after placing it?

Orders can be modified within 24 hours of placement, provided they have not been dispatched. Please contact us immediately via our Contact Us page.

How do I cancel my order?

You can cancel your order within 24 hours of placing it if it hasn't been shipped yet. Please refer to our Cancellation & Refund Policy for more details.

Shipping & Delivery

Where do you ship?

We currently ship across India. Stay tuned for updates on international shipping.

How long does delivery take?

Orders are typically processed within 1–2 business days and delivered within 3–7 business days depending on your location.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your shipment in real time.

What if my order is delayed?

While we strive to deliver on time, occasional delays may occur due to logistics or unforeseen circumstances. If your order is significantly delayed, please contact us and we'll look into it right away.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging. Please visit our Return Policy page for full details.

How do I initiate a return?

Contact us via our Contact Us page with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Please refer to our Cancellation & Refund Policy for more details.

I received a damaged or wrong item. What should I do?

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the item. We'll arrange a replacement or full refund at no extra cost.

Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders and enjoy a faster checkout experience.

How is my personal data used?

Your data is used solely to process orders and improve your shopping experience. We never sell your information. Read our full Privacy Policy for details.